Customer Support
About Us
This web site is owned and operated by Inception Business Technology Ltd who are committed to meeting your requirements for all products we supply. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Inception Business Technology Ltd
Unit 10 Oak Tree Spitfire Way Swindon SN3 4TX United Kingdom
Phone: 0845 257 1121
Fax: 01793 831517
Email: order [at] inception [dot] co [dot] uk
VAT No. GB 841146841
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept most payment cards (excluding AMEX), if you have any difficulty processing your card online, or would prefer to talk to a person rather than put your card details into the internet, please call us on 0845 257 1121.
When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you the goods. We have included this term to protect us if a mistake has been made in pricing, we have inadvertently under-priced goods, or we can no longer supply a particular product for whatever reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
In the event of an item arriving damaged, if know it should be noted on the delivery manifest. All claims for damaged products, should be reported directly to Inception within 48 hours of receipt with proof of damage.
Our delivery charge is FREE – using our standard 3 – 5 working days (orders over £50.00+vat), we also offer a next day service for £6.00 subject to stock availability.
Shipping is also possible within the EU for £19.99. If you wish to order from within the EU without UK sales tax (VAT), please contact us prior to placing your order.
In the event of a delivery being attempted but unable to be completed due to a lack if signature (ie delivery to a residential/commercial address and nobody being available to received the delivery), then Inception reserve the right to charge either a 10% re-stocking charge for the goods or £6.00 for the re-delivery of the goods depending upon customer preference.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
If you wish to order within the EU and pay the VAT locally, please contact us prior to placing your order.
Credit Card Security
When the order is placed at our website, we use SagePay to handle the credit card payments. By using SagePay, we guarantee that your card details are never held on our online on our website, our offices or or in any form by anyone at Inception.
Guarantee
All our products carry a manufacturer backed warranty against defects in manufacture. All goods can be returned by prior arrangement to ourselves within 7 days of order date if required, upon receipt, the full cost of the goods (less the initial cost of shipping and a 15% restocking charge) will be refunded. Any goods returned under the restocking plan must be in their un-opened, original packaging in a new and unused condition, all internal packing and fixings must be in place and in new condition. In the event of goods being faulty, a replacement will be provided. In certain circumstances we may require you to return the faulty goods with examples of any problems caused or make available for inspection the faulty goods.
Privacy Policy
Inception Business Technology Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Remittance Terms
If you are paying on account via a pre-approved credit account all payments must be received within 30 days of invoice date.
In the event of late payment, Inception will impose charges for all overdue bills at a rate of 8% over the Bank of England Base Rate plus the cost of any debt recovery.
This also applies in the event of a charge back when paying by credit card.
All goods remain the property of Inception until paid for in full.
